True Rewards
The True Rewards® Players Club is our casino player rewards program. The program has five card tiers, making it fast and easy for members to move up in tiers to receive greater rewards! True Rewards kiosks or the True Rewards Center will give you information about your account and current rewards. Earn valuable points redeemable for slot play, promotional chips, comps and cash back! Use your card every time you play so you can qualify for other great offers including invitations to members-only events.
TRUE REWARDS PLAYERS CLUB FAQ
HOW CAN I RECEIVE A TRUE REWARDS CARD?
It’s simple and easy. You can sign up 24/7 for your complimentary True Rewards membership at the True Rewards Center or at table games.
WHAT CARD LEVEL WILL BRAND NEW MEMBERS RECEIVE?
New True Rewards members will receive a True card.
WHEN CAN I START USING MY TRUE REWARDS CARD?
You may begin to use your new True Rewards card as soon as you receive it. You will need your new card for redemption of comp dollars at The STRAT's dining outlets.
WHAT IS THE REDEMPTION RATE FOR POINTS?
You earn points, and you decide what you’d like to redeem those points for: cash, slot play, promotional chips and/or comps.
300 Points = $1 comp at any casino location
500 Points = $1 slot play or promotional chips at casinos
1,000 Points = $1 cash
DO MY POINTS AND COMPS EXPIRE?
Points and comp balances expire after showing no activity for a 13-month period.
WILL MY TRUE REWARDS CARD GIVE ME HEAD OF LINE PRIVILEGES ANYWHERE IN THE CASINO?
Based upon your tier there are line privileges for True Rewards card members. See the benefits grid above for details.
CAN TABLE PLAYERS EARN POINTS?
Table game players can participate and get cash back. You receive points and point multipliers, and can use your points for cash, slot play, promotional chips and/or comps.
IF I THINK MY POINTS ARE NOT RIGHT, WHO SHOULD I SPEAK TO?
Please visit the True Rewards Center.
CAN I GET UPGRADED TO THE NEXT TIER LEVEL DURING MY CURRENT PERIOD?
Guests are able to change tier levels daily based upon qualified play. Please visit the True Rewards Center for status and upgrades.
HOW OFTEN ARE CARD LEVELS FOR GUESTS EVALUATED?
Tier levels are evaluated annually, looking at play for the previous 12-month period ending December 31.
DO I NEED IDENTIFICATION TO PICK UP A TRUE REWARDS CARD?
A valid government issued ID is required for all card transactions.
CAN I PICK UP A TRUE REWARDS CARD FOR MY SPOUSE?
Each member must be present with valid ID for all card transactions, so your spouse will need to come in person to get a card.
MY SPOUSE CANNOT COME IN TO GET A NEW TRUE REWARDS CARD. CAN YOU MAIL ONE?
We do not mail cards. Each member must be present with valid ID for all card transactions, so your spouse will need to come in person to get a card.
CAN MY SPOUSE AND I HAVE A JOINT MEMBERSHIP?
Accounts cannot be joined.
TRUE REWARDS UPDATES AS OF AUGUST 1, 2020:
WHAT CHANGES SHOULD I BE AWARE OF WITH TRUE REWARDS?
Effective August 1st we have extended the tier earning period for locals to match non-locals at a full 12 months. We have discontinued one element of True Rewards, Dividends and replaced another, Mystery Point Multipliers with more frequent multipliers in our promotional calendar.
WHAT DO I NEED TO DO TO TAKE ADVANTAGE OF THE LONGER TIER EARNING PERIOD FOR LOCALS?
Absolutely nothing! Due to the lapse in earning period during the pandemic closure, we had awarded you your HIGHEST achieved tier since the rollout of True Rewards and you will maintain that tier throughout the remainder of the year unless of course you earn a higher tier. Beginning in January 2021, locals will automatically have a FULL YEAR to earn tier status.
WHY DID YOU DECIDE TO DISCONTINUE DIVIDENDS AND MYSTERY POINT MULTIPLIERS?
In terms of Mystery Point Multipliers, we decided to replace the program in part due to negative feedback received from our guests. In terms of both programs, we feel it is time for a change to give us more flexibility with our promotions and create more exciting daily and weekly promotions for you to take advantage of with True Rewards. While we recognize that some changes to True Rewards will not be received positively from all of our members, we are confident you will be happy with the many new things we have planned to our property promotional calendars!
WHEN WILL I BE ABLE TO REDEEM MY DIVIDENDS THIS YEARS?
For locals, Dividends earned between January-June this year will be evaluated on July 1st and available for redemption in equal amounts per month from July-December. Dividends earned in July this year will be evaluated on August 1st and available for redemption in August. For non-locals, Dividends earned between January-July this year will be evaluated on August 1st and available for redemption from August-December.
DID ANY OTHER TRUE REWARDS BENEFITS CHANGE LIKE POINT EARNING RATES, POINT EARNING FOR TABLE GAMES OR POINT EARNING FOR RETAIL (NON-GAMING) PURCHASES?
Absolutely not! Our earn and redemption rates have remained unchanged, you can still earn points for all gaming and select non-gaming purchases as well as redeem earned points at over 140 locations!
